Returns policy
1. Introduction
1.1 We understand that from time to time you may
wish to return a product to us.
1.2 We have created this policy to enable you to
return products to us in appropriate circumstances.
1.3 This policy shall apply to all of our customers,
irrespective of their geographical location.
1.4 This policy shall apply to all orders
submitted through our website.
1.5 This document does not affect any statutory
rights you may have as a consumer (such as rights under the Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013 or the
Consumer Rights Act 2015).
2. Returns
2.1 If you have no other legal right to return a
product and receive a refund or exchange, then you will nonetheless be entitled
to return a product to us and receive a refund in accordance with this policy
if:
(a) we receive the returned product within 30
days following the date of dispatch of the product to you;
(b) the returned product is unused, in its
original unopened packaging (with any seal or shrink-wrap intact), with any
labels still attached, and otherwise in a condition enabling us to sell the
product as new;
(c) you comply with the procedure set out in
this policy in relation to the return of the product; and
(d) none of the exclusions set out in this
policy apply.
3. Returns procedure
3.1 In order to take advantage of your rights
under this policy, you must contact us to obtain a return authorisation number,
and then send the product to us with a covering note quoting that number.
3.2 Products returned under this policy must be sent
using an approved courier who provides confirmation of delivery, i.e. the Royal
Mail to WCG Sporting Ltd, 9 The Square, Wiveliscombe, Somerset, TA4 2JT
3.3 You may be responsible for paying postage
costs associated with returns under this policy depending on the reason for the
return.
4. Exclusions
4.1 The following types of product may not be
returned under this policy:
(a) DVDs, CDs and other audio or video or
audio-visual recordings;
(c) newspapers, periodicals, magazines or
similar products;
(e) toiletries and cosmetics;
(f) any product made to your specification;
(g) any product made to order;
(h) any product personalised or adapted for you;
or
(i) gift vouchers.
5. Refunds
5.1 We will give you a refund for the price you
paid to us in respect of any product properly returned by you in accordance
with this policy.
5.2 We will not refund to you the original
delivery charges relating to the returned product.
5.3 We may refund to you your reasonable postage
costs incurred returning the product to us depending on the reason for the
return
5.4 We will usually refund any money received
from you using the same method originally used by you to pay for your purchase.
5.5 We will process the refund due to you as soon
as possible and, in any event, within 30 days following the day we receive your
returned product.
6. Improper returns
6.1 If you return a product in contravention of
this policy, and you do not have any other legal right to a refund or exchange
in respect of that product:
(a) we will not refund the purchase price or
exchange the product;
(b) we may retain the returned product until you
pay to us such additional amount as we may charge for re-delivery of the
returned product; and
(c) if we do not receive payment of such
additional amount within 14 days of issuing a request for payment, we may
destroy or otherwise dispose of the returned product in our sole discretion
without any liability to you.
7. Our details
7.1 This website is owned and operated by WCG
Sporting Ltd
7.2 Our principal place of business is at 9 The
Square, Wiveliscombe, Somerset, TA4 2JT
7.3 You can contact us:
(a) by post, using the postal address given
above;
(b) using our website contact form;
(c) by telephone, on 01984 623829 or
(d) by email, using sales@wcgsporting.co.uk