Delivery policy
1. Introduction
1.1 In this policy we set out details of the
delivery methods, periods and charges that apply to orders for our products
made through our website or by telephone or email.
1.2 This policy is a legally binding document,
and this policy shall form part of the contract of sale between you and us made
under our terms and conditions of sale
2. Free delivery
2.1 We offer free standard delivery to all
mainland UK addresses on all orders over GBP 100 (including VAT).
2.2 All other orders will be subject to delivery
charges as detailed in Section 5.
3. Geographical
limitations
3.1 We will usually be able to deliver to the
following countries and territories: England, Scotland, Wales and Northern
Ireland, and most of Europe.
3.2 We may from time to time agree to delivery
products to other countries and territories.
If you are outside our Europe and would like to purchase goods from us
please email us for a delivery cost quotation at sales@wcgsporting.co.uk giving
details of what you would like to purchase and your delivery address.
4. Delivery methods and
periods
4.1 The methods that we use to deliver our
products, and the time periods within which delivery is usually completed, are
as follows:
a. if your delivery address is on the United
Kingdom mainland, you will be able to select your delivery preference
Express UK delivery = GBP 10.00
Standard delivery 3 to 5 days = GBP 4.20
b. for the rest of Europe you will be able to
select
International = GBP 15.00
c.
for outside Europe e-mail us for a quotation
as per 3.2
4.2 The delivery periods set out in this Section
4 are indicative only, and whilst we will make every effort to ensure that you
receive your delivery in good time, we do not guarantee delivery before the end
of the stated period.
4.4 We may conduct fraud screening checks before
dispatching the product, and these checks may delay your delivery. If the
delivery is likely to be delayed as a result of fraud screening checks, we will
notify you.
5. Delivery charges
5.1 Delivery charges will be calculated by our
website and automatically applied to your order during the checkout process, or
alternatively quoted by us.
5.2 Applicable delivery charges will depend upon
the delivery method you select, the location of the delivery address, and the
size and weight of the products in your order.
6. Delivery tracking
6.1 Delivery tracking is available in respect of
all orders for our products.
7. Receipt and
signature
7.1 Some deliveries must be received in person
at the delivery address, and a signature must be provided.
8. Additional
deliveries
8.1 If an initial delivery attempt is
unsuccessful, our delivery service provider will make at least 1 more attempt
to deliver the products in your order.
9. Collection
9.1 If your products remain undelivered despite
our delivery service provider making at least 1 more attempt to deliver them,
the delivery service provider will leave a card at your address, with
instructions on how you may collect your products, including a time limit for
collection.
10. Delivery problems
10.1 If you experience any problems with a
delivery, please contact us using the contact details that we publish on our
website.
10.2 If our delivery service provider is unable to
deliver your products, and such failure is your fault, and you do not collect
your products from our delivery service provider within the relevant time
limit, we may agree to arrange for re-delivery of the products; however, we
reserve the right to charge you for the actual costs of re-delivery (even where
the initial delivery was free of charge).
10.3 An indicative list of the situations where a
failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for
delivery that was provided;
(c) the address for delivery is not reasonably
accessible;
(d) the address for delivery cannot safely be
accessed;
(e) if in-person receipt is not required, there
is no easy and secure means of leaving the products at the address for delivery
and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is
no person available at the address for delivery to accept delivery and provide
a signature.